Privacy Policy

This privacy policy explains how personal data is processed when you use the PEDAL24 mobile application, provided by PEDAL24 UG (haftungsbeschränkt), Tribünenweg 26, 22111 Hamburg, Germany.

Contact Information

If you have any questions or concerns regarding your data, you can contact us at:
PEDAL24 UG (haftungsbeschränkt)
Tribünenweg 26, 22111 Hamburg, Germany
Email: [email protected]

Data Processing in the App

Download and Installation

When downloading the app via app stores (e.g., Apple App Store or Google Play Store), personal data such as your username, email address, and device ID may be transferred to those platforms. PEDAL24 does not control or take responsibility for this processing.

Technical Access Data

When you launch the app, your device automatically transmits the following information:

Operating system and device type
IP address (anonymized)
Date and time of access
App version
Content and access status of requests

This information is essential to display the app correctly and ensure security and stability. Legal basis: Art. 6(1)(f) GDPR.

Registration and Profile

To use PEDAL24, registration is required. During registration, we collect:

Full name
Email address
Mobile phone number
Address and city
Profile picture

This data is used to verify your identity and enable trustworthy interaction between users (customers and mechanics). Legal basis: Art. 6(1)(b) GDPR.

Service Requests and Fulfillment

If you submit or accept service requests, we process:

Type, price, and description of the service
Time and place of execution
Booking status and modification history
Chat messages and exchange of relevant
images or attachments
Ratings and reviews by users

This processing enables the matching, coordination, and evaluation of services via the platform. Legal basis: Art. 6(1)(b) GDPR.

Payments

Payments are securely processed through our integrated payment provider (e.g., Stripe). PEDAL24 does not store card data. We share necessary payment data (e.g., name, email, amount) with the provider to facilitate transactions. Legal basis: Art. 6(1)(b) GDPR.

Notifications and Permissions

The app may request access to:

Push notifications: to inform you of order updates and relevant offers
Camera and gallery: to upload bike-related images
Location: to match nearby mechanics (only with your explicit permission)

You can revoke these permissions at any time in your device settings.

Analytics and Crash Monitoring

We use Firebase by Google and UXCam to monitor app performance and errors. Collected data may include:

Crash logs
Session activity
Device metadata
Interaction patterns

All data is anonymized where possible. These tools help us improve usability and app quality. Legal basis: Art. 6(1)(f) GDPR.

Customer Support

If you contact support through the app, we process:

Your message content
Email address or phone number
Timestamps and communication history

This allows us to respond to your requests. Legal basis: Art. 6(1)(f) GDPR.

In-App Chat Moderation

To maintain a safe environment, PEDAL24 may use digital moderation systems to monitor for violations (e.g., fraud or abuse). Any flagged content is reviewed by our team. Chat history is only analyzed to the extent required for rule enforcement. Legal basis: Art. 6(1)(f) GDPR.

Data Sharing

We only share your data when:

It is required to match you with
mechanics/customers
Payment processing is involved
Legal obligations (e.g., tax reporting) apply
You have given your explicit consent

In case of service booking, basic profile details (name, city, picture, language, ratings) are shown to the involved party.

Data Retention and Deletion

We retain your personal data for as long as necessary for the fulfillment of our contractual obligations. Data related to user accounts is stored until you request deletion. Financial and legal data is stored in accordance with statutory

retention periods.

User Rights

You have the right to:

Access and correct your data
Request deletion or restriction of processing
Withdraw consent (where applicable)
File a complaint with a supervisory authority

To exercise your rights, contact [email protected].

Changes to This Policy
We may update this privacy policy to reflect changes in legal or operational requirements. The latest version is always accessible in the app.

Status: July 2025