Guidelines / Mechanic Guidelines
Everything you need to work professionally through PEDAL24 — your legal standing, your money, your standards, and what to do when something goes wrong.
Disclaimer: These guidelines explain the basic legal and financial responsibilities of mechanics using PEDAL24. They are for informational purposes only and do not replace legal, tax, or professional advice.
PEDAL24 is not your employer, client, partner, agent, or legal representative. When you offer services through the platform, you do so as an independent service provider. PEDAL24 acts as a digital intermediary that helps you connect with potential clients and facilitates the booking and payment process in exchange for a platform/subscription fee.
PEDAL24 is not your client, partner, agent, or legal representative. When you offer services through the platform, you do so as an independent business. PEDAL24 acts as a digital intermediary that helps you connect with potential clients and facilitates the booking and payment process in exchange for a platform/subscription fee. You are responsible for making sure that your business is legally allowed to offer bike-related services in your country or region — requirements may differ depending on local laws, your business type, registration status, industry regulations, or other circumstances.
Your legal eligibility (individuals): you are responsible for making sure you are legally allowed to offer paid services independently in your country or region. The exact requirements may differ depending on local laws, your citizenship, residence status, work authorization, existing employment relationship, or other personal circumstances. In many cases, offering services through PEDAL24 can be combined with other forms of work such as full-time or part-time employment, studies, or other professional activities — or done as a freelancer or self-employed person on a more regular basis. PEDAL24 does not verify your legal eligibility; during sign-up you confirm that you are legally allowed to offer paid services independently.
Bike-related services are generally not a highly regulated activity in many countries — basic repair and maintenance can often be offered without a specific professional certification or permit. Requirements still differ by country or region, and you are responsible for checking which apply to the services you offer.
The service relationship is between you and the client. You are responsible for how you provide your services and for complying with the legal, tax and professional obligations that apply to you — and for the quality of your work and any legal or professional liability connected to it.
Individuals: for trust and safety reasons, PEDAL24 requires ID verification from individual mechanics. This confirms mechanic profiles are genuine and that the person using the profile is the same person who registered it.
Businesses: PEDAL24 requires ID verification of the person representing the business plus upload of relevant business documents — confirming business profiles are genuine and the account is used by an authorised person.
When you earn income through PEDAL24, you are responsible for declaring this income and paying any applicable taxes in your country or region.
For services booked through the platform, PEDAL24 generates invoices on your behalf to the client — use them to document income and manage your tax obligations.
For the platform/subscription fee, PEDAL24 issues invoices directly to you — usable as business expense records.
These invoices help you or your tax advisor prepare filings more easily. Undeclared work (“Schwarzarbeit”) is prohibited on PEDAL24.
Reply to requests promptly — even a “not this week, sorry” keeps your rating healthy. Ask for photos before quoting, confirm price, place and time in the chat so both sides have it in writing.
Ratings are earned, never traded. Don’t offer discounts for good reviews or review yourself from other accounts. Respond to critical reviews calmly and factually — future clients read your answers as closely as the stars.
Preventing disputes: open and honest communication avoids most of them. If issues arise, address them with the customer and work together to resolve them.
Handling complaints: if a customer is unhappy, listen to their concerns and try to resolve the issue. Escalate unresolved disputes to PEDAL24 support for mediation — and provide relevant documentation or evidence to support your case.
Something unclear? Our team helps mechanics directly.
