Guidelines / Rider Guidelines
How to get great repairs, fair marketplace deals and a friendly community — and what we expect from you in return.
Keep your profile complete, accurate and up to date — correct contact details and bike information help mechanics and marketplace partners deal with you smoothly. PEDAL24 may ask for identity verification; it’s what keeps burner accounts out and trust in.
Repairs are booked and paid through PEDAL24 — and for every service booked through the platform you receive a proper invoice, your proof of what was done and paid. (Marketplace deals are different: those you settle directly with the other person.)
Mechanics on PEDAL24 are independent professionals, not employees. Be on time, make the bike accessible, and expect the agreed price — if extra work or parts turn out to be needed, a good mechanic tells you before proceeding, and you decide. Undeclared work (“Schwarzarbeit”) is prohibited for everyone on the platform.
Marketplace deals are made directly between you and the seller — you agree on price, payment and handover in the chat, like on classic classifieds. That freedom works because buyers stay sharp:
Honest listings sell faster. Describe condition, brand, size and any defects; add clear, well-lit photos; answer buyers promptly. Listing is free — no fees, no commission on private sales.
For home visits, make sure the workspace is accessible, well-lit and safe. For marketplace handovers, prefer public, busy places in daylight. And before riding a freshly bought bike, make sure it’s roadworthy — brakes first.
Rate honestly after every deal and service — reviews are what keep the community trustworthy. See a suspicious listing, a fake profile, or behaviour that doesn’t belong here? Report it in the app; our team reviews every report. Unresolved conflicts can be escalated to PEDAL24 support for mediation.
Every repaired bike and every second-hand deal keeps a good bike rolling and materials out of landfill. Choosing repair over replacement and used over new is the most bike-friendly thing you can do — after riding, of course.
Need help with a booking or a deal? We’re a message away.
