FAQs

More questions? More answers.

What is PEDAL24, and how does it work?

PEDAL24 is a platform that connects bike owners with local mechanics for bike repairs and services. Users can either browse mechanics, request quotes directly, or submit a general service request. Mechanics then review these requests and respond with their quotes, allowing users to compare offers and choose the most suitable mechanic.

You can search for mechanics in your area using our app and view each mechanic’s profile, ratings, and service specialties. Once you find a mechanic you like, you can either send a direct request for a quote or, alternatively, post a general service request that multiple mechanics can review and respond to with their offers.

When posting a service request, include details about your bike, the specific issue or service you need, and any preferences regarding timing or budget. Clear details help mechanics understand your requirements and provide accurate quotes.

Yes, once you receive offers or have selected a mechanic, you can chat with them through our in-app messaging system. This lets you ask questions, discuss the service in detail, and arrange for convenient timings.

PEDAL24 manages payments directly through our platform. Once both you and the mechanic confirm the service, the payment remains pending until the service is completed. After you confirm that the service was satisfactorily completed, the payment is released to the mechanic’s account. Mechanics can withdraw their earnings monthly.

After the mechanic completes your service, you will have the option to rate their work and leave a review. This feedback helps other users make informed decisions and also helps the mechanic build their reputation on PEDAL24.

The PEDAL24 Marketplace is a community platform where users can buy and sell used bikes. This space allows cyclists to find affordable, quality bikes from trusted local sellers and fosters a network of bike enthusiasts in the area.

Browse available bike listings, and when you find one that interests you, you can view the details, ask questions, and contact the seller directly. Once you’re ready to proceed, arrange to meet with the seller and inspect the bike before finalizing the purchase.

To sell a bike, create a listing by adding a detailed description, photos, and your asking price. Your bike will be visible to other users, who can then reach out to you directly through the app to ask questions or negotiate a sale.

Currently, listing bikes for sale on PEDAL24 is free of charge. Any changes to our pricing policy will be communicated clearly to all users.

No, PEDAL24 does not handle payments for items sold on the marketplace. Buyers and sellers arrange payment directly between themselves. We recommend arranging safe payment methods and meeting in person to inspect the bike and complete the transaction.

It’s important to review the bike’s photos, read the description thoroughly, and ask the seller any questions you may have. When meeting in person, inspect the bike’s frame, tires, brakes, and gears to confirm that it meets your expectations before purchasing.

Sellers are encouraged to provide accurate descriptions and photos, but it’s best to meet the seller in person to check the bike’s condition.

If you’re unsure, consider bringing a knowledgeable friend or scheduling a follow-up service with one of our mechanics on PEDAL24.

 Becoming a mechanic on PEDAL24 allows you to offer bike repair and maintenance services to local cyclists. You’ll have a profile where you can showcase your skills, experience, and specialties, and you’ll receive requests from users needing bike services in your area.

To join, sign up through the PEDAL24 app, complete your profile with relevant information like your experience, certifications, and the services you offer. This profile helps users get to know your skills and decide if you’re the right fit for their needs.

While there are no strict requirements, having experience in bike repair or formal certification is highly recommended. A well-detailed profile with positive reviews will help you attract more clients and build credibility on the platform.

Once your profile is active, you’ll be able to view general service requests from users and respond with a quote. Users may also reach out to you directly with specific service requests if they prefer your profile.

Yes, you’re free to set your rates based on your experience, the complexity of the services offered, and market rates. It’s a good idea to keep your pricing transparent to help customers understand the cost of your services.

After a service request is confirmed, payment from the customer is held pending until you complete the service. Once the customer confirms that the service was completed satisfactorily, the payment is credited to your account on PEDAL24. Mechanics can withdraw their earnings on a monthly basis.

 Providing high-quality service, being responsive, and maintaining professional communication will help you earn positive reviews and ratings. Consistently high ratings will boost your profile’s visibility and attract more customers.

Yes, our support team is here to help if you have any questions or run into technical issues. Feel free to reach out through the app’s support section for any assistance you need.

Our goal is to foster a cycling community that values reliability, eco-consciousness, and genuine passion for biking.

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